Here are some answers to commonly asked questions about us. If you don’t find what you’re looking for, just call us or send us an email.
How many people participate in your trips?
Most of our cars have 6 guest seats, if there are more of you, we can take along another terrain vehicle, but we usually do that only if it's a bigger private group of friends, family or collegues, who know each other.
Can I pay in cash on site?
Unfortunately, no. In order for us to be able to guarantee a place in our car, we must have your payment in our account. If you have a technical problem with paying by card or Paypal transfer, call us and we will resolve it.
Is the journey in the terrain safe? May I bring children?
The journey is safe. If you follow the guide's instructions and don't engage in any crazy activities, then there is no risk of injury to you. You may bring children with you, but just remember to bring a child seat if one is needed.
What should we take along?
Don't forget to bring sturdy shoes. While you may look nice in flip flops, they don´t provide any ankle support. Dress based on the weather. Certainly bring drinks and a snack. Photography enthusiasts should of course bring a camera, and we can lend you binoculars. In the summer, sunglasses and suntan lotion can come in handy.
Do your trips have an age limit?
No. We have already hosted a three-year-old toddler and a 95-year-old local. However, you should expect that several times we will get out and get into terrain vehicles, which may be demanding for persons with reduced mobility, and for most tours we will walk a couple of metres up a hill in order to give you a more beautifil view of the landscape. Upon request, we will be happy to organise an extra observation trip where we don´t exist the vehicles.
Can trips be arranged in other languages?
We have guides who speak English, Russian and German. In addition, we can arrange paid interpreters for Vietnamese and Ukrainian. Your own interpreter will have free admission.
Can a programme be adjusted based on our wishes?
Yes, we are open to your ideas and wishes. Call or write us and we will make an arrangement.
Do you go on trips even in bad weather?
We cancel tours only if there is extreme weather. In such cases, we will refund your money or agree on a new date for the trip. Rain, fog and snow will not affect the trips, but in fact will give the places we visit a bit of a different atmosphere. We always adapt the programme so that you don't miss out on anything important and you enjoy the trip as much as possible. For example, we can ensure that we visit more interesting places by limiting the number of stops where guests must get out of the vehicle.
May we purchase a trip as a gift?
Of course; you can purchase a voucher in the required value, which will automatically be sent to your email address, and the lucky recipient can then reserve the trip on our website based on their wishes.